Priority Roofing ("we," "us," or "our") operates this website and related marketing pages for homeowners in the Los Angeles area. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you interact with our website, estimate quizzes, and intake forms.
1. Who We Are
Priority Roofing provides residential and commercial roofing, siding, gutter, and related exterior services. Our Los Angeles office is located at 1200 S Santa Fe Ave Ste 333, Los Angeles, CA 90021.
2. Information We Collect
We may collect and process the following types of information:
- Information you provide: Name, email address, phone number, property address, city, ZIP code, service preferences, roofing details, timeline, and any other information you submit through our estimate quizzes, contact forms, or when you call or email us.
- Communications preferences: If you opt in, we may contact you by phone, text message, or email regarding your estimate, appointment, or services.
- Usage data: IP address, browser type, device information, pages visited, referring website, and general interaction data collected through cookies, pixels, and similar technologies.
- Marketing data: If you arrive through an advertisement or campaign, we may receive campaign or source information associated with your visit or form submission.
3. How We Use Your Information
We use your information to:
- Respond to estimate requests, quiz submissions, and other inquiries.
- Schedule inspections, provide quotes, and deliver roofing and exterior services.
- Communicate with you about your project, including by phone, text, or email.
- Send service-related updates, appointment reminders, and requested follow-up.
- Improve our website, forms, advertising, and customer experience.
- Detect, prevent, and address fraud, abuse, or security issues.
- Comply with legal obligations and enforce our terms.
4. How Form Submissions Are Handled
When you submit an estimate quiz or intake form on our website, your information is transmitted securely to our team. Lead notifications are delivered by email to info@priorityroofing.us through our email service provider so we can respond promptly to your request.
5. SMS and Phone Communications
If you provide your phone number and consent to be contacted, we may call or text you about your estimate or services. Message and data rates may apply. You can opt out of marketing text messages at any time by replying STOP. For help, reply HELP or contact us using the information below.
6. Cookies and Tracking Technologies
We use cookies, analytics tools, and advertising pixels (which may include third-party platforms such as Google or Meta) to understand site usage, measure campaign performance, and improve our marketing. You can manage cookies through your browser settings. Disabling cookies may limit certain site features.
7. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers that help us operate our website, send emails, host data, process leads, or support customer communications.
- Professional advisors such as insurers, legal counsel, or accountants when reasonably necessary.
- Legal and safety purposes when required by law, subpoena, or to protect our rights, customers, or the public.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets.
8. Data Retention
We retain personal information for as long as needed to respond to your request, provide services, meet legal obligations, resolve disputes, and enforce our agreements.
9. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain data uses. California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and how it is used, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.
To exercise your rights, contact us at info@priorityroofing.us. We may need to verify your identity before processing a request.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of transmission over the internet or electronic storage is completely secure.
11. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
12. Third-Party Links
Our website may link to third-party websites or platforms. We are not responsible for the privacy practices of those sites. Please review their policies before providing information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Priority Roofing
1200 S Santa Fe Ave Ste 333
Los Angeles, CA 90021
Email: info@priorityroofing.us
Phone: (213) 532-8006